Frequently Asked Questions relating to ClinicOffice v4 and v5
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These articles are created and maintained by our support staff. Please feel free to post a reply to an article if you need more information on a subject or any additional help.
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FAQ 101: How do I share a database on my network? (COv5)
by Support » August 6th, 2012, 9:35 am
- 4 Replies
- 1922 Views
- Last post by Support
October 10th, 2016, 6:21 pm
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FAQ 102: How do I share a database on my network? (COv4)
by Support » August 27th, 2005, 8:08 pm
- 2 Replies
- 4593 Views
- Last post by Daniel Casserly
December 7th, 2011, 11:21 am
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FAQ 103: Database Sharing has Stopped Working (COv4)
by Support » March 15th, 2012, 9:31 am
- 0 Replies
- 1416 Views
- Last post by Support
March 15th, 2012, 9:31 am
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FAQ 104: Can I network between XP, Vista and Windows 7?
by Dan Tarbuck » December 14th, 2007, 3:25 pm
- 0 Replies
- 2330 Views
- Last post by Dan Tarbuck
December 14th, 2007, 3:25 pm
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FAQ 105: Known Problems with Windows Vista Networking
by Dan Tarbuck » December 14th, 2007, 2:03 pm
- 0 Replies
- 2190 Views
- Last post by Dan Tarbuck
December 14th, 2007, 2:03 pm
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FAQ 106: Can I connect in to ClinicOffice remotely?
by Mat Larkin » January 26th, 2010, 2:53 pm
- 0 Replies
- 2827 Views
- Last post by Mat Larkin
January 26th, 2010, 2:53 pm
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FAQ 107: How to completely re-install the .NET Framework?
by Support » August 31st, 2010, 10:19 am
- 0 Replies
- 1782 Views
- Last post by Support
August 31st, 2010, 10:19 am
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FAQ 108: Can I put my ClinicOffice database on a NAS drive?
by Support » September 1st, 2011, 10:09 am
- 9 Replies
- 3746 Views
- Last post by Hardy
March 17th, 2016, 9:22 pm
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FAQ 109: How can I improve performance in the Online Diary?
by Support » December 4th, 2012, 10:58 am
- 0 Replies
- 2072 Views
- Last post by Support
December 4th, 2012, 10:58 am
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FAQ 201: How do I re-activate if I wipe my computer?
by Support » July 7th, 2008, 1:15 pm
- 0 Replies
- 2863 Views
- Last post by Support
July 7th, 2008, 1:15 pm
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FAQ 202: How can I manage my ClinicOffice licenses?
by Support » November 14th, 2012, 2:22 pm
- 0 Replies
- 1791 Views
- Last post by Support
November 14th, 2012, 2:22 pm
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- FAQ 203: How do I activate my ClinicOffice license?
by Support » April 9th, 2010, 8:36 am
- 0 Replies
- 1843 Views
- Last post by Support
April 9th, 2010, 8:36 am
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FAQ 204: ClinicOffice lost its license and needs activating
by Support » August 13th, 2012, 8:21 am
- 0 Replies
- 3326 Views
- Last post by Support
August 13th, 2012, 8:21 am
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FAQ 205: Transferring ClinicOffice Startup/Pro to another PC
by Support » July 7th, 2008, 12:55 pm
- 0 Replies
- 3184 Views
- Last post by Support
July 7th, 2008, 12:55 pm
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FAQ 206: Transferring CO Server Edition to a new Server
by Support » August 7th, 2014, 1:30 pm
- 0 Replies
- 740 Views
- Last post by Support
August 7th, 2014, 1:30 pm
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FAQ 207: Invalid Computer ID Generated
by Support » November 20th, 2014, 4:58 pm
- 0 Replies
- 684 Views
- Last post by Support
November 20th, 2014, 4:58 pm
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FAQ 208: Running ClinicOffice in DEBUG Mode
by Support » February 14th, 2015, 1:02 pm
- 0 Replies
- 467 Views
- Last post by Support
February 14th, 2015, 1:02 pm
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FAQ 209: License User Limit Reached
by William » June 11th, 2015, 2:49 pm
- 0 Replies
- 372 Views
- Last post by William
June 11th, 2015, 2:49 pm
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FAQ 301: How do I upload my database to your FTP Server?
by Support » September 8th, 2008, 3:24 pm
- 0 Replies
- 3572 Views
- Last post by Support
September 8th, 2008, 3:24 pm
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FAQ 302: Can I import data into my database?
by Support » November 3rd, 2008, 9:23 am
- 4 Replies
- 3261 Views
- Last post by Support
January 9th, 2009, 4:33 am
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FAQ 303: Customising Appointment Captions in the Diary
by Support » February 28th, 2013, 5:25 pm
- 4 Replies
- 2344 Views
- Last post by Mat Larkin
February 11th, 2015, 8:38 am
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FAQ 304: How do I convert my database from CO2005 to COv4?
by William » June 23rd, 2008, 8:57 am
- 2 Replies
- 2592 Views
- Last post by Daniel Casserly
March 20th, 2013, 8:35 am
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FAQ 305: How do I update ClinicOffice on my computer?
by Support » December 5th, 2011, 10:25 am
- 5 Replies
- 2953 Views
- Last post by adminboy
December 9th, 2011, 6:32 am
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FAQ 306: How do I book holidays in the diary?
by William » November 25th, 2008, 9:10 am
- 2 Replies
- 2199 Views
- Last post by Support
January 26th, 2009, 10:25 am
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FAQ 307: How to disable automatic update checking?
by Support » July 15th, 2010, 2:45 pm
- 5 Replies
- 2476 Views
- Last post by Support
February 20th, 2013, 3:47 pm
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FAQ 308: How do I bill an Insurance Company for a patient?
by Mat Larkin » February 3rd, 2010, 2:42 pm
- 2 Replies
- 2206 Views
- Last post by Support
April 25th, 2011, 9:34 am
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FAQ 309: How do I show or hide "cancelled" appointments?
by Support » October 17th, 2010, 1:08 pm
- 0 Replies
- 1960 Views
- Last post by Support
October 17th, 2010, 1:08 pm
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FAQ 310: How do I send an email to multiple patients?
by William » November 25th, 2008, 10:18 am
- 0 Replies
- 2125 Views
- Last post by William
November 25th, 2008, 10:18 am
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FAQ 311: What is the Active Patient feature?
by Dan Tarbuck » February 12th, 2009, 3:12 pm
- 0 Replies
- 1767 Views
- Last post by Dan Tarbuck
February 12th, 2009, 3:12 pm
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FAQ 312: Why don't new staff members appear in the diary?
by Support » July 10th, 2008, 4:39 pm
- 0 Replies
- 1787 Views
- Last post by Support
July 10th, 2008, 4:39 pm
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FAQ 313: How do I backup my database?
by Daniel Casserly » February 8th, 2011, 11:13 am
- 0 Replies
- 1695 Views
- Last post by Daniel Casserly
February 8th, 2011, 11:13 am
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FAQ 314: How do I restore a database from a backup?
by Mat Larkin » April 22nd, 2010, 3:25 pm
- 0 Replies
- 1858 Views
- Last post by Mat Larkin
April 22nd, 2010, 3:25 pm
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FAQ 315: I updated ClinicOffice and now it won't work!
by William » November 26th, 2008, 9:19 am
- 0 Replies
- 1654 Views
- Last post by William
November 26th, 2008, 9:19 am
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FAQ 316: How do I issue a refund?
by William » November 25th, 2008, 9:51 am
- 0 Replies
- 1732 Views
- Last post by William
November 25th, 2008, 9:51 am
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FAQ 317: How to password protect a patient's record?
by Dan Tarbuck » July 2nd, 2009, 9:35 am
- 0 Replies
- 1624 Views
- Last post by Dan Tarbuck
July 2nd, 2009, 9:35 am
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FAQ 318: I deleted a patient/staff member by accident?!
by Support » November 28th, 2008, 3:19 pm
- 2 Replies
- 1908 Views
- Last post by Support
March 9th, 2010, 9:50 am
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FAQ 319: How do I create a simple SMS Appointment Reminder?
by William » November 26th, 2008, 11:28 am
- 0 Replies
- 1708 Views
- Last post by William
November 26th, 2008, 11:28 am
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- FAQ 320: Can I do a mail merge with Microsoft Word?
by William » November 25th, 2008, 10:08 am
- 0 Replies
- 1629 Views
- Last post by William
November 25th, 2008, 10:08 am
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FAQ 321: How do I add my logo to reports & templates?
by Mat Larkin » February 11th, 2010, 2:47 pm
- 0 Replies
- 1738 Views
- Last post by Mat Larkin
February 11th, 2010, 2:47 pm
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FAQ 322: How to find patients who haven't visited recently?
by Mat Larkin » February 3rd, 2010, 4:45 pm
- 2 Replies
- 1851 Views
- Last post by Support
July 27th, 2010, 9:27 pm
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FAQ 323: Can I restrict access to Patient records?
by Dan Tarbuck » July 2nd, 2009, 11:12 am
- 0 Replies
- 1548 Views
- Last post by Dan Tarbuck
July 2nd, 2009, 11:12 am
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FAQ 324: What to do if your database becomes corrupt?
by Mat Larkin » April 22nd, 2010, 3:52 pm
- 0 Replies
- 1732 Views
- Last post by Mat Larkin
April 22nd, 2010, 3:52 pm
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FAQ 325: How Do I use The Patient Recall System?
by Mat Larkin » January 19th, 2010, 1:00 pm
- 2 Replies
- 2045 Views
- Last post by Mat Larkin
August 26th, 2014, 11:19 am
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FAQ 326: How do I change the VAT% for my items/services?
by Support » December 5th, 2008, 6:07 pm
- 0 Replies
- 2400 Views
- Last post by Support
December 5th, 2008, 6:07 pm
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FAQ 327: My database is [Invalid?] and I can't log on
by Dan Tarbuck » November 13th, 2009, 2:15 pm
- 0 Replies
- 1462 Views
- Last post by Dan Tarbuck
November 13th, 2009, 2:15 pm
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FAQ 328: What can I do if I forget my username / password?
by Mat Larkin » January 25th, 2010, 4:12 pm
- 0 Replies
- 1672 Views
- Last post by Mat Larkin
January 25th, 2010, 4:12 pm
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- FAQ 329: How to resolve Allocation Data problems?
by Support » August 11th, 2010, 12:57 pm
- 0 Replies
- 1589 Views
- Last post by Support
August 11th, 2010, 12:57 pm
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FAQ 330: How do I restore a Form Layout?
by Support » August 18th, 2011, 4:18 pm
- 0 Replies
- 1642 Views
- Last post by Support
August 18th, 2011, 4:18 pm
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FAQ 331: Invoice addresses are incorrect when printing
by Support » November 12th, 2008, 6:29 pm
- 0 Replies
- 1510 Views
- Last post by Support
November 12th, 2008, 6:29 pm
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FAQ 332: How do I enter a pre-payment?
by William » November 25th, 2008, 9:34 am
- 0 Replies
- 2044 Views
- Last post by William
November 25th, 2008, 9:34 am
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