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Letters to contacts

 
       ClinicOffice Support Forum Index -> CO2005 Report & Document Templates
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siking

Joined: 20 Sep 2005
Posts: 17
Location: Berkhamsted
Posted: Tue May 08, 2007 2:23 pm    Post subject: Letters to contacts

I can't seem to produce a letter to my contacts. The standard letters use PatientFOrmalname and PatientAddress fields - and seem to be blank if conacts are chosen instead of patients?

Thanks

Simon
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dan
Support Team
Joined: 26 Aug 2005
Posts: 29
Posted: Thu May 10, 2007 12:02 pm    Post subject:

Hi

Would you please be able to tell me how you are creating these letters... As i am unable to recreate the problem.

Thanks
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ClinicOffice Support Team
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siking

Joined: 20 Sep 2005
Posts: 17
Location: Berkhamsted
Posted: Thu May 10, 2007 12:41 pm    Post subject:

I go to Reports and Templates. Choose any report from Letters file. Goto select patients/contacts. If I then select a contact, rather than a patient, the subsequent letter is blank.

Simon
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dan
Support Team
Joined: 26 Aug 2005
Posts: 29
Posted: Thu May 10, 2007 12:51 pm    Post subject:

Hi

Do you have both the letter to contact and the letter to patient reports? If not then you can download them from the forum here :-
http://www.pioneersoftware.co.uk/files/co2005_reports
Please use the appropriate one for each.

The reason why your letter is coming up blank is that the contact name and address fields are called contactname and contactaddress, therefore it has to be a different letter for each of them.

I hope this helps.
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ClinicOffice Support Team
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siking

Joined: 20 Sep 2005
Posts: 17
Location: Berkhamsted
Posted: Thu May 10, 2007 2:07 pm    Post subject:

Got it now, thanks. It was still in the unspecified folder and I didn't check there.

Simon
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