Un-utilized prepayments

[jospore]

We sell packages for Massage therapy which is valid for a year. Once the year is up we have to balance the accounts, how do you suggest we do this so that the remaining unallocated credits be balanced?

[Support]

Hi - thanks for your post.

Probably the best way to adjust a pre-payment amount is to raise a corresponding invoice for the appropriate amount. We would recommend creating a new ITEM/SERVICE called "Expired Package" and then when the pre-payment expires, you can :-

[1] raise an invoice
[2] add an invoice line with the item "Expired Package"
[3] set the amount accordingly

Please let us know if this works for you - many thanks!

[jospore]

Thanks for that, did as you've suggested and works well.

jose