Appointment Diary

[swoakes]

We are trialing the appointments diary before going live. In staff or room view of the Diary we have a problem in that non-clashing appointments appear to clash i.e. they overlap) when you look at the appointment diary. Why is this?

[backman]

It may be a time interval issue when your viewing the diary... try this right click on diary scroll down to interval and change your interval time...

Hopefully it's thats simple

Colm

[Support]

Hi,

As Colm said, the most likely cause is that your diary intervals are set too high. Try changing them to a smaller value. As a general rule of thumb, your diary interval setting should be the lowest common denominator of the different appointment lengths you intend to use.

For example, if you have appointments of 15, 30, 45 and 60 minutes, then the best setting for the diary intervals would be 15 minutes.