Appointment status message

Post any questions, problems, comments, hints or tips related to ClinicOffice
Post a reply

Appointment status message

Postby stevema » June 21st, 2016, 1:54 pm

HI,
My receptionist has ticked the box "Don't show me this again" so when she updates a patient status (arrived) I get sent a message automatically. I don't want to get these messages as I can hear when a patient comes in and I can see the colour has changed on the appointment.
Can you tell me how to get the dialogue box back, the one which offers the recepionist the option to let me know the patient status has been updated.
THanks
Steve
stevema
 
Posts: 29
Joined: March 11th, 2009, 2:07 pm
Top

Re: Appointment status message

Postby Mat Larkin » June 22nd, 2016, 7:47 am

Hi Stevema,

Thanks for your post.

Your receptionist can get this notification back by going to VIEW | PROGRAM SETTINGS | USER SETTINGS and re-ticking the option.

Another thing you can do is go to VIEW | TYPES & CATEGORIES | APPOINTMENT STATUSES and untick the SEND MESSAGE option.

Let me know if you need anything else.
ClinicOffice Support Team
User avatar
Mat Larkin
 
Posts: 202
Joined: January 11th, 2010, 11:27 am
Top

Re: Appointment status message

Postby rhcrc » June 23rd, 2016, 11:58 am

Hello.
I have had the same issue since your last update.
I have made the changes described above but this has not reinstalled the appointment status notifications.
The recent update has also made the following months diary disappear from the diary navigator page. I am struggling to find how to get this back.
Any advice please.
rhcrc
 
Posts: 25
Joined: November 18th, 2014, 9:45 am
Top

Re: Appointment status message

Postby Mat Larkin » June 23rd, 2016, 12:28 pm

Hi rhcrc,

I will pass the Appointment Status Notification issue onto our development team to investigate further.

With the Diary Navigator, the reason one of months may have disappeared is because the spacing between the days has actually increased (out of our control I'm afraid).

All you need to do is is drag the diary navigator down until the 2nd month appears. Please see screen shot.
Attachments
How to expand diary navigator
Expand Diary Navigator.png (8.51 KiB) Viewed 304 times
ClinicOffice Support Team
User avatar
Mat Larkin
 
Posts: 202
Joined: January 11th, 2010, 11:27 am
Top

Re: Appointment status message

Postby rhcrc » June 23rd, 2016, 12:34 pm

Thank you diary now sorted!
rhcrc
 
Posts: 25
Joined: November 18th, 2014, 9:45 am
Top

Re: Appointment status message

Postby rhcrc » June 27th, 2016, 5:17 pm

Hello.
Is there any update about this issue?
FYIO, I have randomly had 1 patient today for who the reminder was offered and sent.
rhcrc
 
Posts: 25
Joined: November 18th, 2014, 9:45 am
Top

Re: Appointment status message

Postby William » June 28th, 2016, 2:09 pm

Hi Stevema and rhcrc

Sorry for the delay in coming back to you on this subject. We have been able to identify the appointment status message issue and have since fixed it. To apply the fix to your copies of ClinicOffice, please download the update again via the link below and install it any computers that are you having the issue on.

http://www.pioneersoftware.co.uk/files/cov5/update_v5_1090.exe

Please let us know if you are still having problems.
ClinicOffice Support Team
User avatar
William
 
Posts: 159
Joined: November 1st, 2007, 8:52 am
Top

Re: Appointment status message

Postby rhcrc » July 1st, 2016, 7:33 am

Hello.
Thank you.
This has sorted the problem!
rhcrc
 
Posts: 25
Joined: November 18th, 2014, 9:45 am
Top


Post a reply

Return to General Questions & Answers

Who is online

Users browsing this forum: No registered users and 2 guests

cron